Start by protecting the data you still have. Create a backup before deleting a vault, clearing browser storage or resetting a synchronization connection.
Cloud says sign-in is required
Open Account and Cloud, refresh the session and wait for the affected vault to queue synchronization. If the device was revoked, approve it again as a new access decision.
A cloud vault does not appear
Refresh the list after confirming the account and entitlement. A vault already imported on the device may be hidden from the import list to prevent duplicate local identities.
Web data disappeared
Cloud Web requires an authenticated cloud vault. Browser-local data and caches can be removed by clearing site data, private-browsing cleanup or browser policies.
Restore picker was canceled
No confirmation should appear and the app should remain interactive. If it does not, record the platform and app version and contact support.
Report a reproducible problem
Include platform, Locoris version, exact steps, expected result and whether the problem affects one vault or every vault. Do not send private vault secrets or unencrypted personal content.